That’s great advice from Henry Ford, the man who built the automobile industry in the US.
When I apply that advice to my reflexology practice, I think the most important thing I can offer is my ears, not my hands. The most critical thing is to listen to my clients. I think that counts more than state-of-the-art lighting, the latest, continuously-revolving music, essential oil-scented silk eye pillows, organic foot scrubs – all the accouterments that provide a Wow! experience, but rarely address the prime complaint.
Can I – will I – just listen to what gets in people’s way of living the life they desire? What prevents them from being successful with their goals?
Am I willing to hear the frustration of not being able to get rid of chronic headaches; the depression, apprehension and health issues that ensue from years of sleep deprivation; the unpredictability, embarrassment, annoyance and pain of irritable bowel syndrome or Crohn’s disease; the inability to fully engage with family and friends when fighting chronic sinus infections. The list is endless.
Let’s start a dialogue here. Please share what you do to support your clients’ goals of improved health and happiness. We’ll assume you’re giving reflexology or massage sessions!